General Terms and Conditions with Customer Information
Version: 01/09/2026
The cancellation policy and information on the exclusion of the right of cancellation can be found
here.
Table of Contents
- Scope
- Conclusion of the Contract
- Right of Cancellation
- Prices and Payment Terms
- Delivery and Shipping Terms
- Granting of Rights of Use for Digital Content
- Retention of Title
- Liability for Defects (Warranty)
- Liability
- Special Conditions for Processing Goods According to Specific Customer Requirements
- Redemption of Promotional Vouchers
- Redemption of Gift Vouchers
- Small-Order Surcharge
- Applicable Law
- Place of Jurisdiction
- Alternative Dispute Resolution
1) Scope
1.1 These General Terms and Conditions (hereinafter “GTC”) of myfolie GmbH (hereinafter “Seller”) shall apply to all contracts for the delivery of goods concluded between a consumer or business (hereinafter “Customer”) and the Seller concerning the goods displayed by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected unless otherwise agreed.
1.2 These GTC shall apply accordingly to contracts for the delivery of vouchers, unless otherwise provided in this respect.
1.3 These GTC shall apply accordingly to contracts for the provision of digital content, unless otherwise provided in this respect. Digital content within the meaning of these GTC is data created and provided in digital form.
1.4 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or independent professional activity.
1.5 A business within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2) Conclusion of the Contract
2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller, but serve to enable the Customer to submit a binding offer.
2.2 The Customer may submit an offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer for the goods contained in the shopping cart by clicking the button that completes the ordering process.
2.3 The Seller may accept the Customer’s offer within five days
- by sending the Customer written order confirmation or order confirmation in text form (fax or email), in which case receipt of the order confirmation by the Customer shall be decisive, or
- by delivering the ordered goods to the Customer, in which case receipt of the goods by the Customer shall be decisive, or
- by requesting payment from the Customer after the Customer has placed the order.
If several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives occurs first. The period for acceptance of the offer shall begin on the day after the Customer sends the offer and shall end at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the consequence that the Customer is no longer bound by their declaration of intent.
2.4 If a payment method offered by PayPal is selected, payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer clicks the button that completes the ordering process.
Note on PayPal Buyer Protection Procedures
Decisions made by PayPal במסגרת PayPal Buyer Protection or comparable procedures shall have no effect on the contractual relationship between the Seller and the Customer. In particular, the Customer’s statutory and contractual payment obligations toward the Seller shall remain unaffected.
2.5 When submitting an offer via the Seller’s online order form, the contract text shall be stored by the Seller after conclusion of the contract and sent to the Customer in text form (e.g. email, fax or letter) after the Customer has sent their order. The Seller shall not make the contract text available in any other manner. If the Customer has created a user account in the Seller’s online shop before sending their order, the order data shall be archived on the Seller’s website and may be accessed free of charge by the Customer via their password-protected user account using the relevant login details.
2.6 Before submitting the order via the Seller’s online order form in a binding manner, the Customer may identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better recognizing input errors may be the browser’s zoom function, which enlarges the display on the screen. The Customer may correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that completes the ordering process.
2.7 Various languages are available for concluding the contract. The specific language selection is displayed in the online shop.
2.8 Order processing and contact shall generally take place by email and through automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.
3) Right of Cancellation
3.1 Consumers generally have a right of cancellation.
3.2 Further information on the right of cancellation can be found in the Seller’s cancellation policy.
3.3 The right of cancellation shall not apply to consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
4) Prices and Payment Terms
4.1 Unless otherwise stated in the Seller’s product description, the prices shown are total prices that include statutory VAT. Any additional delivery and shipping costs incurred shall be stated separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which shall be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange-rate fees) or import duties or taxes (e.g. customs duties). Such costs may also arise in connection with the transfer of money if the delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.
4.3 The payment method(s) available shall be communicated to the Customer in the Seller’s online shop.
4.4 If payment in advance by bank transfer has been agreed, payment shall be due immediately after conclusion of the contract, unless the parties have agreed a later due date.
4.5 If a payment method offered via the payment service “Adyen” is selected, payment shall be processed via the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: “Adyen”). The individual payment methods offered via Adyen shall be communicated to the Customer in the Seller’s online shop. Adyen may use the services of third-party payment service providers to process payments, for which special payment terms may apply and of which the Customer may be informed separately. Further information on "Adyen" is available online at https://www.adyen.help/hc/de.
4.6 If the invoice payment method is selected, the purchase price shall become due after the goods have been delivered and invoiced. In this case, the purchase price shall be paid without deduction within the period stated on the invoice, unless otherwise agreed. The Seller reserves the right to offer invoice payment only up to a certain order volume and to reject this payment method if the stated order volume is exceeded. In this case, the Seller shall inform the Customer of the corresponding payment restriction in its payment information in the online shop. The Seller further reserves the right to conduct a credit check when invoice payment is selected and to reject this payment method in the event of a negative credit assessment.
4.7 If the invoice payment method is selected, the purchase price shall become due after the goods have been delivered and invoiced. In this case, the purchase price shall be paid without deduction within the period stated on the invoice, unless otherwise agreed. The Seller reserves the right to offer invoice payment only up to a certain order volume and to reject this payment method if the stated order volume is exceeded. In this case, the Seller shall inform the Customer of the corresponding payment restriction in its payment information in the online shop.
4.8 If the “PayPal Invoice” payment method is selected, the Seller shall assign its payment claim to PayPal. Before accepting the Seller’s assignment declaration, PayPal shall conduct a credit check using the Customer data transmitted. The Seller reserves the right to refuse the “PayPal Invoice” payment method in the event of a negative assessment. If the “PayPal Invoice” payment method is approved by PayPal, the Customer must pay the invoice amount to PayPal within 30 days of receiving the goods, unless PayPal specifies another payment deadline. In this case, the Customer may make payment only to PayPal with discharging effect. However, even in the event of assignment of the claim, the Seller shall remain responsible for general customer inquiries, e.g. concerning the goods, delivery time, shipping, returns, complaints, cancellation declarations and returns, or credits. In addition, the General Terms of Use for PayPal’s invoice payment service shall apply, available at https://www.paypal.com/de/webapps/mpp/ua/pui-terms.
4.9 If payment by credit card via Adyen is selected, the invoice amount shall become due immediately upon conclusion of the contract. Payment shall be processed via the payment service provider Adyen N.V., Simon Carmiggeltstraat 6-50, 1011 DJ, Amsterdam, Netherlands (hereinafter: “Adyen”). Adyen reserves the right to conduct a credit check and to reject this payment method in the event of a negative credit assessment.
4.10 Payment in Advance and Conversion to Invoice Payment
Orders placed using the payment-in-advance method are binding on the Customer. The Seller reserves the right, at its own discretion, to fulfill such orders even without prior receipt of payment and, in this case, to change the payment method to invoice payment. The Customer shall be informed of this and shall be obliged to pay the purchase price without deduction within the period stated on the invoice.
5) Delivery and Shipping Terms
5.1 If the Seller offers to ship the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. When processing the transaction, the delivery address stated in the Seller’s order processing shall be decisive. By way of derogation, if PayPal is selected as the payment method, the delivery address stored by the Customer with PayPal at the time of payment shall be decisive.
5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. With regard to the cost of sending the goods, this shall not apply if the Customer effectively exercises their right of cancellation. For return shipping costs, the provision made for this purpose in the Seller’s cancellation policy shall apply if the Customer effectively exercises their right of cancellation.
5.3 If delivery of the goods fails due to an incorrectly provided delivery address, failure to collect the goods or other reasons for which the Customer is responsible, and the goods are subsequently returned to the Seller, the Customer shall bear the cost of a new shipment. The new shipment shall only take place after the Customer has paid the shipping costs incurred for this purpose.
5.4 If the Customer acts as a business, the risk of accidental loss and accidental deterioration of the sold goods shall pass to the Customer as soon as the Seller has delivered the goods to the freight forwarder, carrier or other person or organization designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods shall generally pass to the Customer only upon handover of the goods to the Customer or a person authorized to receive them. By way of derogation, the risk of accidental loss and accidental deterioration of the sold goods shall also pass to the Customer as a consumer as soon as the Seller has delivered the goods to the freight forwarder, carrier or other person or organization designated to carry out the shipment if the Customer commissions the freight forwarder, carrier or other person or organization designated to carry out the shipment and the Seller has not previously named this person or organization to the Customer.
5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This shall apply only if the failure to deliver is not the Seller’s responsibility and the Seller has concluded a specific covering transaction with the supplier with due diligence. The Seller shall make all reasonable efforts to procure the goods. In the event that the goods are unavailable or only partially available, the Customer shall be informed immediately and the consideration shall be refunded immediately.
5.6 Collection by the customer is not possible for logistical reasons.
5.7 Vouchers shall be provided to the Customer as follows:
- by email
5.8 Digital content shall be provided to the Customer as follows:
- by email
6) Granting of Rights of Use for Digital Content
6.1 Unless otherwise stated in the content description in the Seller’s online shop, the Seller grants the Customer the non-exclusive, geographically and temporally unrestricted right to use the provided content for private and commercial purposes.
6.2 Passing on the content to third parties or creating copies for third parties outside the scope of these GTC is not permitted unless the Seller has agreed to transfer the contractual license to the third party.
6.3 If the contract concerns the one-time provision of digital content, the granting of rights shall only become effective once the Customer has paid the remuneration owed in full. The Seller may provisionally permit use of the contractual content before this time. Such provisional permission shall not constitute a transfer of rights.
7) Retention of Title
If the Seller makes advance performance, the Seller shall retain title to the delivered goods until the purchase price owed has been paid in full.
8) Liability for Defects (Warranty)
Unless otherwise provided in the following provisions, the statutory provisions on liability for defects shall apply. By way of derogation, the following shall apply to contracts for the delivery of goods:
8.1 If the Customer acts as a business,
- the Seller shall have the choice of the type of subsequent performance;
- for new goods, the limitation period for claims based on defects shall be one year from delivery of the goods;
- claims based on defects shall be excluded for used goods;
- the limitation period shall not recommence if replacement delivery is made as part of liability for defects.
8.2 The above limitations of liability and reductions of time limits shall not apply
- to the Customer’s claims for damages and reimbursement of expenses,
- if the Seller fraudulently concealed the defect,
- to goods that have been used for a building in accordance with their customary manner of use and have caused the building to be defective,
- to any obligation of the Seller to provide updates for digital products that may exist under contracts for the delivery of goods with digital elements.
8.3 In addition, for businesses, the statutory limitation periods for any existing statutory right of recourse shall remain unaffected.
8.4 If the Customer acts as a commercial trader within the meaning of Section 1 HGB, the Customer shall be subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to comply with the notification obligations regulated therein, the goods shall be deemed approved.
8.5 If the Customer acts as a consumer, they are requested to complain to the delivery person about goods delivered with obvious transport damage and to inform the Seller thereof. Failure to do so shall have no effect whatsoever on the Customer’s statutory or contractual claims based on defects.
9) Deviations in Performance and Products
9.1 When fulfilling the contract, the Seller reserves the right to make deviations from the descriptions and information in brochures, catalogs or other written and electronic documents regarding material properties, color, weight, dimensions, design or similar characteristics, insofar as these are reasonable for the Customer.
9.2 Reasonable deviations may arise in particular from customary commercial variations and technical production processes.
9.3 In the case of printed products, color deviations in the end product are technically unavoidable. Color guarantees shall only be provided on the basis of a proof confirmed in writing, which the Customer must request separately.
9.4 Defects in part of the delivered goods shall not entitle the Customer to reject the entire delivery insofar as the remainder of the delivery complies with the contract.
10) Liability
The Seller shall be liable to the Customer for claims for damages and reimbursement of expenses arising from all contractual, quasi-contractual and statutory claims, including tort claims, as follows:
10.1 The Seller shall be liable without limitation on any legal basis
- in cases of intent or gross negligence,
- in cases of intentional or negligent injury to life, body or health,
- on the basis of a guarantee promise, unless otherwise regulated in this respect,
- on the basis of mandatory liability, such as under the Product Liability Act.
10.2 If the Seller negligently breaches a material contractual obligation, liability shall be limited to the foreseeable damage typical for the contract, unless liability is unlimited pursuant to the preceding clause. Material contractual obligations are obligations that, according to the content of the contract, the contract imposes on the Seller to achieve its purpose, the fulfillment of which makes the proper performance of the contract possible in the first place, and compliance with which the Customer may regularly rely on.
10.3 The Seller shall not be liable for non-performance or delay in performing its obligations insofar as these are caused by events of force majeure (e.g. natural disasters, strikes, official measures, power or internet outages, pandemics, supply shortages due to circumstances beyond the Seller’s control or comparable unforeseeable events). In such cases, delivery periods shall be extended appropriately. In the event of permanent impossibility, both parties shall be entitled to withdraw from the contract.
10.4 Any further liability of the Seller shall be excluded.
10.5 The above liability provisions shall also apply with regard to the Seller’s liability for its vicarious agents and legal representatives.
11) Special Conditions for Processing Goods According to Specific Customer Requirements
11.1 If, according to the content of the contract, the Seller owes not only the delivery of goods but also the processing of the goods according to specific requirements of the Customer, the Customer must provide the Seller with all content required for processing, such as texts, images or graphics, in the file formats, formatting, image sizes and file sizes specified by the Seller and grant the Seller the necessary rights of use. The Customer alone shall be responsible for obtaining this content and acquiring the rights to it. The Customer declares and assumes responsibility for having the right to use the content provided to the Seller. In particular, the Customer shall ensure that this does not infringe any third-party rights, especially copyrights, trademark rights or personal rights.
11.2 The Customer shall indemnify the Seller against claims by third parties that such third parties may assert against the Seller in connection with an infringement of their rights through the contractual use of the Customer’s content by the Seller. The Customer shall also bear the necessary costs of legal defense, including all court and attorney fees at the statutory rate. This shall not apply if the Customer is not responsible for the infringement. In the event of claims by third parties, the Customer shall be obliged to provide the Seller immediately, truthfully and completely with all information necessary to examine the claims and conduct a defense.
11.3 The Seller reserves the right to reject processing orders if the content provided by the Customer for this purpose violates statutory or official prohibitions or public morality. This shall apply in particular to the provision of anti-constitutional, racist, xenophobic, discriminatory, insulting, youth-endangering and/or glorifying violence-related content.
12) Redemption of Promotional Vouchers
12.1 Vouchers issued free of charge by the Seller as part of promotional campaigns for a specific period of validity and which cannot be purchased by the Customer (hereinafter "Promotional Vouchers") may only be redeemed in the Seller’s online shop and only during the specified period.
12.2 Individual products may be excluded from the voucher promotion if a corresponding restriction follows from the content of the Promotional Voucher.
12.3 Promotional Vouchers may only be redeemed before the ordering process is completed. Subsequent offsetting is not possible.
12.4 Only one Promotional Voucher may be redeemed per order.
12.5 The value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining balance shall not be refunded by the Seller.
12.6 If the value of the Promotional Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.
12.7 The balance of a Promotional Voucher shall neither be paid out in cash nor bear interest.
12.8 The Promotional Voucher shall not be refunded if the Customer returns goods paid for in whole or in part with the Promotional Voucher under their statutory right of cancellation.
12.9 The Promotional Voucher is transferable. The Seller may make payment with discharging effect to the respective holder who redeems the Promotional Voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge or is grossly negligently unaware of the holder’s lack of entitlement, legal incapacity or lack of authority to act on behalf of another.
13) Redemption of Gift Vouchers
13.1 Vouchers that can be purchased via the Seller’s online shop (hereinafter "Gift Vouchers") may only be redeemed in the Seller’s online shop unless otherwise stated on the voucher.
13.2 Gift Vouchers and remaining balances of Gift Vouchers may be redeemed until the end of the third year following the year in which the voucher was purchased. Remaining balances shall be credited to the Customer until the expiry date.
13.3 Gift Vouchers may only be redeemed before the ordering process is completed. Subsequent offsetting is not possible.
13.4 Only one Gift Voucher may be redeemed per order.
13.5 Gift Vouchers may only be used to purchase goods and not to purchase additional Gift Vouchers.
13.6 If the value of the Gift Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.
13.7 The balance of a Gift Voucher shall neither be paid out in cash nor bear interest.
13.8 The Gift Voucher is transferable. The Seller may make payment with discharging effect to the respective holder who redeems the Gift Voucher in the Seller’s online shop. This shall not apply if the Seller has knowledge or is grossly negligently unaware of the holder’s lack of entitlement, legal incapacity or lack of authority to act on behalf of another.
14) Small-Order Surcharge
A small-order surcharge shall be charged for orders in which the value of the goods falls below a minimum order value (20€) stated in the online shop. The amount of the surcharge shall be shown separately during the ordering process – it shall equal the difference between the value of the goods and 20€. The value of the goods at the time the contract is concluded, before shipping costs and other additional services, shall be decisive.
The small-order surcharge forms part of the total price.
In the event of complete rescission of the contract (e.g. mutually agreed cancellation or effective cancellation), the small-order surcharge paid shall be refunded.
If only partial rescission or amendment of the contract takes place and the remaining value of the goods continues to fall below the applicable minimum order value, the small-order surcharge shall be recalculated based on the remaining value of the goods and may remain payable in whole or in part.
Statutory consumer rights and statutory exclusions of the right of cancellation, in particular for custom-made or personalized goods, shall remain unaffected.
15) Applicable Law
15.1 All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws on the international sale of movable goods. For consumers, this choice of law shall apply only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.
15.2 Furthermore, this choice of law shall not apply with regard to the statutory right of cancellation for consumers who, at the time the contract is concluded, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
16) Place of Jurisdiction
If the Customer acts as a commercial trader, a legal entity under public law or a special fund under public law domiciled in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller’s registered office. If the Customer is domiciled outside the territory of the Federal Republic of Germany, the Seller’s registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the Customer’s professional or commercial activity. In the aforementioned cases, however, the Seller shall in all cases be entitled to bring an action before the court at the Customer’s registered office.
17) Severability Clause
Should individual provisions of these GTC be or become wholly or partially invalid, this shall not affect the validity of the remaining provisions.
18) Contract Language and Priority of the German Version
These GTC may be translated into other languages. However, the German version shall be exclusively authoritative for the contractual relationship and the interpretation of these GTC.
19) Alternative Dispute Resolution
The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
