What happens if my delivery address is incorrect?

If a delivery cannot be completed due to an incorrect address, failure to collect the shipment, or other reasons attributable to the customer, additional costs may arise. As a rule, the order will only be shipped again once the shipping costs incurred for this have been paid.

For this reason, please check your delivery address carefully before completing your order. For business addresses in particular, the floor, department, hall number, gate, contact person, or any alternative delivery instructions are important. If you have questions about an existing order, you should always provide your order number.